Floral FAQ

Frequently Asked Questions

How can I change my order?
We would be happy to assist you with any order changes prior to your order being shipped. Call us at 1-888-391-9759 and talk to one of our friendly customer service representatives. Please have your order number to help us better assist you.

How do I cancel my order?
At this time you cannot cancel your order online. Call one of our customer representatives at 1-888-391-9759 and we will be happy to assist you. Please have your order number to help us better assist you.

Why is there a maximum number of items I can order?

At Safeway we are happy to assist you with any size order. For large orders we ask that you call 1-888-391-9759 and speak to one of our customer service representatives so that we can confirm product availabilty for your order.

Why can't I order flowers for a Funeral?
Orders that go directly to funeral homes require special delivery considerations. At this time our online system does not handle specific delivery times. To ensure that your heartfelt gesture arrives on time please call and speak to one of our customer service representatives at 1-888-391-9759.

If you are ordering sympathy flowers that are going directly to a home use the residential delivery option instead of the Funeral option. This will allow you to order your flowers online.

Is it safe to use my credit card online?
Yes. Safeway takes the security of your information very seriously. We use a secure web server with secure encryption and certificates to protect your personal information when you submit payment. In addition, no personal or credit card information is retained on our web server which further protects you and your information.

How do I customize a product?
Give us a call at 1-888-391-9759 and we would be happy to help you customize your order.

How do I know if my order went through?
At the end of each transaction your computer will display a receipt. This receipt is the record of your order. If you have any questions about your order or want to confirm that your order was placed please call 1-888-391-9759 and talk to one of our customer service representatives.

Are all your arrangements online?
We have a limited number of items in our web store. To order all items you have seen in one our stores you can call our toll-free number at 1-888-391-9759.

I forgot to put my AIR MILES number in, what can I do?
Please call our toll-free number at 1-888-391-9759 and we can add that to your order.

We would be happy to assist you with any order changes prior to your order being shipped. Call us at 1-888-391-9759 and talk to one of our friendly customer service representatives. Please have your order number to help us better assist you.